You can initiate a return within 30 days of delivery for a full refund or exchange. You must return rugs in new or unused condition with all original materials included with the shipment. If the return is a result of our error or defective rug, we will refund the full cost of the merchandise.
All rugs must be repackaged and returned in original packing material or equivalent packing materials.
We inspect all returned items and award a partial refund for used products.
Order Cancellation Policy
You can request to cancel your order at anytime before it`s shipped/delivered and receive a full refund. All refunds process within 1-3 business days from the date order was cancelled.